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How 77golden Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, fund it via GCash, Maya or InstaPay, and move through the lobby.

No data sellingAccount-level encryptionGCash & Maya transaction privacyClear data-request processPhilippines-focused scope
77golden How 77golden Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or remove personal data tied to your account, our support team handles those requests directly. You can reach us through live chat inside the lobby, by email, or through our on-site contact form — whichever is easier from your phone.

Live Chat Start a chat from inside your account dashboard. Our team can pull up your data profile and walk you through any correction or deletion request in real time.
Email Support Send a data request to our support email address listed in your account settings. Include your registered mobile number so we can verify your identity quickly.
On-Site Contact Form Fill out the contact form under your account help section. Select the Privacy category and describe your request. We acknowledge all privacy submissions within one business day.
DATA SECURITY PRACTICE

How We Protect and Manage Your Information

Security is built into how your account data moves through our platform — from the moment you log in to the point your GCash or Maya withdrawal clears. Here is what that looks like in practice.

Account Encryption

Your login credentials and personal details are encrypted in transit and at rest. We use SSL on every page, including the deposit and withdrawal screens where your payment details appear.

Cookie Controls

Non-essential cookies can be switched off through your browser settings. Essential session cookies keep your account active and your payment flow uninterrupted; those cannot be disabled without logging you out.

Data Retention

We keep account records for as long as required by applicable law and for fraud-prevention purposes. When a retention period ends, data is deleted or anonymised — it is not archived indefinitely.

Your Access Rights

You may request a copy of the personal data we hold on your account at any time. Verified requests are processed within the timeframe set by applicable local law, starting from the date we confirm your identity.

Frequently Asked Questions About Your Privacy

These are the questions we get most often about how your account data is handled, stored and shared — answered directly.

We do not sell your data. We share it only with payment processors like GCash, Maya and InstaPay partners, and with service providers who help us operate your account securely.

We store only the identifier needed to route your transaction — not your full PIN or wallet password. Those credentials stay inside your own GCash or Maya app at all times.

Yes. Send a verified data-access request through live chat or the on-site contact form. We respond within the period set by applicable local law after confirming your identity.

Submit a deletion request via email or live chat with your registered mobile number. Some data may be retained where required by law; we will tell you clearly what we can and cannot remove.

We use essential session cookies to keep your account and payment flow running, and non-essential analytics cookies. Non-essential ones can be disabled in your browser settings without affecting deposits or withdrawals.

Our policy covers the data we handle on our end. Once a transfer leaves our platform via InstaPay, the receiving bank's own privacy terms govern that leg of the transaction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.